As regular readers of this blog know I work part-time as a front desk clerk at a small, upscale boutique hotel in Lewes. I meet and deal with a lot of people in my position as front desk clerk. Almost all of the guests (as we in the hospitality business call our "customers") are fine folk. In fact, that is one of the main reasons I like working in a hotel, I get to meet a lot of nice people. But, every now and then there appears before me a truly malevolent, evil person. I can spot them right away. They are humorless. A smile has never crossed their faces. They look at you like you like you just crawled out of an outhouse poop pit. Nothing and I mean NOTHING I do will please this kind of person. They exist only to make other people's lives as miserable as their own. When I check in one of these guests, I KNOW that they will not leave me or the front desk alone. They are demanding, they are rude, they are evil.
This week I worked Monday night. THAT guest sat for hours in the lobby, starring at me. He was creeping me out. What does he want? He wants water. He can't speak English and get mad at me because I don't understand him. He leaves big greasy handprints on the glass topped table in the lobby and the glass door. He leave black dirt marks on the rug. He leaves the newspapers spread all over the table. He's a pig.
At the end of my shift I have to vacuum the lobby and mop the tile floors. I waited and waited for him to leave. Nothing. He just glared at me, creeping me out big time. So I finally decided to get my WET FLOOR sign and put it on the floor. After about fifteen minutes of a really evil glare, he FINALLY went to the elevator and up to his room.
Well, I thought "At least when I go back to work Thursday night he'll be gone." That's one of the nice things about working in a hotel, when you do get a Nasty like this, they eventually leave.
So guess what happens when I went in last night. HE'S THERE AGAIN! Same routine, he's sitting in the lobby with his wife-beater T-shirt (a dingy tank top like the ones you see on "Cops" when the cops arrest the drunk husbands who beat their wives - they're always wearing those greasy, sweaty, frayed dingy white T-shirts), grungy shorts and BLACK DRESS SHOES with WHITE SOCKS (these guys never know how to color coordinate). He's glaring again. For hours he sits in the lobby, creeping out the other guests who walk through the lobby. WTF?
He asks me a question. I didn't understand a word he said. I think he's Albanian or Russian or something like that by his name. I never saw a name spelled like that. I didn't understand his accent at all. He was standing too close to me, invading my space. Do I need this? He grunts again. I HAVE NO IDEA WHAT HE IS SAYING. Now I'm getting irritated. Actually, I'm getting mad. Careful Ron, be professional. I think he is coming on to me. I can't believe it.
I finally figured out he wanted to make sure the water I was getting him was cold. I don't know how I figured that out other than by process of elimination. Speakie Engie?
Man oh man. I get his two bottle of COLD water. I pressed it to his bar arm to show him it was cold but he failed to see the humor in my gesture. I looked at his pasty arm where I pressed the cold bottle of water and wished I hadn't. What if he thought I was coming on to him?!?
Thank God he didn't. He went back to armchair he was
I go back to work Monday. He will be gone.