|Dew on Iris in Spring (Ronald Tipton photo)|
I was going to get Bill to drive me down to BJ's in Millsboro this morning to stock up on spinach artichoke hummus and Panero potato leek soup, but the rain dampened our enthusiasm to ride the roads of southern Delaware this morning. Instead I spent a good deal of time on the phone with Carbonite, my offsite backup solutions for my computer.
Since summer I've suspected Carbonite hasn't been backing up my precious iMac computer files to their offsite facility. I now have over 54,000 photos and many hours of video on my computer that I DON'T want to lose. Yesterday I was on the phone with Kyle from Carbonite. After Kyle explored by hard drive (now stop that) for a couple of hours and reinstalling the Carbonite software, I discovered this morning that I'm back to Square One. Carbonite still isn't backing up my files.
Thus back on the phone again this morning. One thing I will give the Carbonite people, their help line is just about as good as Apples in time of response, friendliness of the support technician and NO FOREIGN ACCENT. The Carbonite folks are up in Maine (it was snowing this morning, rain here). Another hour and a half of examining, probing and exploring my hard drive by "Paul" this time (do I sound like a tramp?) and still no resolution to my problem. In fact my Carbonite backup is going backwards now! When I started out I had 122.06 GB (244,432 files) backed up and 26.12 GB (18.678 files) waiting to be backed up. Now I have 82.59 GB (196,399 files) backed up and 27.51 (36,163 files) waiting to be backed up. Confusing? I'm confused.
So now I'm awaiting for "Tammy" from their Tier Two of support tech help to call me at 2:00 pm (which is my normal nap time) to see what the problem is. I suspect more probing of my hard drive (am I pushing this joke too far?) is in store. This is about 23 minutes away from now so I better wrap this little missive up and prepare myself.
Oh lordy, lordy, it's always something isn't it?