One down and one to go! So far so good!
I couldn't sleep last night knowing that I had to get up by 3 am this morning to place my order for two iPhones using Verizon. I got up at 2:30 and placed myself in front of my iMac computer and began my journey through ordering the new Verizon iPhone.
I logged into my Verizon account and checked the different plans. I decided that the senior citizen plan was right for me and Bill since we're both Oldie Goldies.
Three a.m arrives. I log into the Verizon website and click on the big button for ordering the new iPhone.
Nothing. That's right, NOTHING.
Okay, they're probably very busy. I wait awhile and log in again. Still nothing. I roam around their website, thinking I'm missing something.
No, I wasn't missing anything. I saw no where were I could order the phone. I log out and log in again. I think you know where this is going. After about 45 minutes of this time wasting exercise, I told Bill (who gets up early anyway) that I was going back to sleep. Comcast is scheduled to arrive later today (from 8 am to 10 am which it is now 8:28 am and where is Comcast?)
I go back to bed. I can't sleep. I get up again and sit myself down in front of my computer and try logging into Verizon again. Same result.....NOTHING.
So I'm thinking "What did I get wrong here? I log in to the Apple Store. Viola! I get someone on the first ring. Her name is Holly. She says I am her first customer. She is friendly and helpful (as have all the Apple people been to me ever since I started to use Apple products - they know all about customer service).
I proceed with my order but hit a road block because she wants to know my Verizon "billing verification code" for account verification. Excuse me? I have no idea what that was. I look through my password file. I find that over the years I've had six total Verizon passwords for one reason or another. I read then all to her. None work. Okay, back to Go.
I go back to bed but I can't sleep. I go to my computer and call the Apple store again. This time I get Matt. I explain my situation to him. He tells me "I can work around that." THANK GOODNESS!
Matt tells me that I can also order the iPhone through the Apple store. He said that obviously Verizon was overloaded with calls. Why am I not surprised that Verizon didn't plan for that possibility? Customer service, that's what it is all about. Apple knows customer service. Most other businesses try to get by on the cheap and have less staff and more automation so they can save money and give their executives even bigger bonuses. But I digress. I don't want to go there this morning
Matt complete my order. My phones will be delivered to me on or about the 18th of this month.
Matt was professional, friendly and I could understand him. He was working out Oregan and he has been up since 2 a.m. this morning after a long shift yesterday. He provided me with a lot of helpful information. He explained everything to me in a clear and concise manner and left me smiling. How refreshing it is to deal with a company that places value on customer service.
Now I await Comcast. I hope I can continue my good customer service streak today.
|My Mona Lisa Smile|