|Bill graduates from wound care|
Bill graduated from the wound care unit. Now he has to have a cardiovascular test. Of course this will require a new authorization number from HealthNet, which is the outside agency of the VA providing services for veterans using private doctors and medical facilities.
This morning I hit a Catch-22. I need the authorization number. They called last week and gave me a phone number to call. I called this morning and I received this message "We're having technical difficulties, please call back later." Of course they're having "technical difficulties."
Folks, I am just exhausted jumping over all these hurdles just to get Bill his medical care that he is entitled too. I thought I had the authorization number (wound care) that would apply for this cardiovascular test. But HealthNet called me last week and said he needed a new authorization number. So I call and I encounter "technical difficulties." I called the cardiovascular unit this morning and they told he "We're ready to go." I asked them if they had his authorization number and they said they did and read it to me. It's the same number as for his wound care. So now my question is do I keep this appointment tomorrow? If we don't have a proper authorization number then we have to pay the bill ourselves. We've already been stuck once with a bill. This for Bill's eye examination. There was an authorization number but I didn't have it and paid the bill. Then I got the authorization number and called HealthNet. But they wouldn't pay the bill because they didn't "back date" bills.
I know this isn't one of my more interesting posts. In fact it is very boring but I just had to vent. My question is how would Bill handle this if I wasn't his caregiver? Answer is he wouldn't. Wonder how many vets are in that situation?