Yesterday I spent hours on the phone trying to straighten out a double billing (and over billing) by a faux reservation company called "Hotels.com". When I made reservations for our hotel rooms at the Hampton Inn in Marion, North Carolina I thought I was calling the central reservations desk of the Hampton Inn. When I checked in the Hampton Inn in Marion the front desk clerk told me my reservations were made by "one of those sites that looks like our site." Uh huh. Me, the longtime hotel front desk clerk, savvy guy, got snookered by one of those fake reservation scams. Not to bore you with the details but when I got home I found two charges for $251.00 each on my Discover Card and one charge for $199.87. So much for the "guaranteed best price" that the fake reservation site promised me. After an hour or so of trying to straighten this out I found that the Hampton Inn had charged my credit card for one room two night for $199.87. The phony Hampton Inn reservation site had paid for my other room (Bill's) also $199.87 but charged my credit card $251.00. Nice little mark-up wouldn't you say for the "guaranteed best price"? So here's what I did folks, I told Discover card only to pay them the $199.87 for the one room they did reimburse the Hampton Inn for. I'm not paying anything else to "Hotels.com" or whatever there name is. I called them yesterday, trying to resolve this situation but they gave me the run around and finally hung up on me. That's what they do folks. Be forewarned when you make any future hotel reservations. Make sure you call the hotel directly because this is the new scam. I am embarrassed that I got caught up in it.
Since I've been home I've been sleeping like a hibernating bear. Man oh man, am I knocked out at night. Last night I worked at the hotel. I was fairly busy, mainly with TV issues. We have Comcast and you all know how difficult they are. By the way, Comcast monitors anything said about them so I will probably get an e-mail from one of their customer representatives. Hey Comcast, here's the problem - your remote controls are too complicated. They're not user friendly. They confuse our hotel guests with what button to push. Is it the "All On" button for the "TV" button or the "Power" button? Comcast, take some lessons from Apple, make it simple and USER FRIENDLY.
Well folks, as you can tell by reading this posting I'm sort of in a bitchy mood today. To counter my negativity I'm posting another short video from our fabulous visit to Tallulah Gorge and Falls last week. Enjoy!
|Me with some wall art in Helen, Georgia last week|