|Emergency service yesterday|
Late afternoon yesterday I noticed that the temperature inside Casa Tipton-Kelly was unusually stuffy. I checked the thermostat and noted that we had it set at the usual 75 degrees but the actual temperature was 81 degrees and getting warmer from the late afternoon sun streaming through our Wall of Windows in our living room.
I asked Bill is the air conditioning was working and he said "Yes." I went downstairs, where Bill lives, and indeed it was it's usually freezer walk in cold. But once I got back upstairs, the temperature was uncomfortably stuffy. I checked the vents. Usually I can see the curtains moving but not today. I asked Bill, "Are the blowers working?" He said he didn't know. I usually depend on Bill for any mechanical questions about the house but maybe it was time to call the professionals. And that I did.
I made a call to this wonderful company, which is aptly named "Service Today." In less than five minutes after I called the 800 number and the girl took my information down, I received a call from "Dave", the service technician. He was on his way out. I said to him "Wow! That was fast! I just called your 800 number and you're calling back this fast?" He said "Do you want me to hang up and call back later?" (a little "funny" here folks). Of course I said "No."
In less than twenty minutes he pulled in the driveway of Casa Tipton-Kelly, went around to the HVAC unit on the side of the building and diagnosed the problem as "Your lines are frozen."
|"Dave" from Service Today diagnosing the problem late yesterday afternoon|
Problem solved. He said that they were probably frozen because our whole house filter was dirty. Coincidentally I had just asked Bill to change the filter yesterday because of the excessive amount of dust that seem to accumulate on our granite counter tops.
We turned off the air conditioner to let the "pipes" thaw out. Bill turned on the heat later in the evening to thaw out the condenser (? - I think, don't ask me I'm not "mechanical"). So everything is back to normal now, Thank God!
So here is what is amazing about "Service Today." The trip out here to diagnose the problem only cost $79, and this is the weekend! And we here all these horror stories about "Lower, Slower, Delaware" ("LSD" for short, you'll see it on some of our license plates). And then of course you've all heard those horror stories about the $$$$$$$ that costs to have service done, with an extra premium on the weekend. This is the second time I've used Service Today and I have to see, I am VERY PLEASED. Now this is call SERVICE. What a novel concept.
Right now I'm waiting for Service Today to come back to check out our whole HVAC system. I don't want this problem to happen during the next horrendous heat wave like we had the past two weeks. I am totally spoiled about living in an air conditioned environment. Totally. Yesterday was too close a call.