Tuesday, August 20, 2019

Lawn Service Failure

The new owner of my lawn care company taking pictures of my damaged lawn, this lawn here in front used to look like a green carpet. It's almost all mud and dead grass now.

The owner of the lawn service company I have been using for thirteen years stopped by this morning to check my lawn as per my request.

As I expected I didn't get any satisfaction. I wasn't expecting my $225 fee back for the lawn application for wire grass removal and an anti fungi application. What I was expecting was a satisfactory explantation why half or more of my grass is now dead.  With my neighbors' lawn on either side of my property glowing a healthy green, the lawn care owner explained matter of factly to me that this was a fungicide application and that the "grass will come back."  He didn't seem concerned at all. I told him "My neighbors' lawn don't have this fungicide, why does mine have it?"  I'm thinking I didn't even need this application. He told me a story of how the fungus could spread if the grass is mowed when the lawn is wet.  Fact, we do not mow our lawn when it is wet.  I told him I used to have one of the best lawns in this development, which he agreed and now I have one of the worst if not the worst.  He agreed that I did have one of the best lawns.  He said he would take some pictures and show them to "Rich" who I thought was the owner. Then that's when I found out this guy is the new owner.  So I think that is the answer, I knew something was different. The last year or so I detected a difference in my interaction with this lawn care company. I thought I was imagining things or being overly sensitive.  Turns out this guy bought the company from "Rich" who used to be the owner.  Know what I think?  This guy doesn't know what he's talking about.  

I'm getting a new lawn care company.  I've already called and made an appointment for an evaluation of what has to be done to correct this disaster.  

Just another day in the life folks. 

I am so looking forward to my week in Canada next week.  I need to get away.

7 comments:

Jon said...

I think it's a good idea to get a new lawn care company, Ron - the new owner of your old company doesn't sound agreeable or likeable. A fungi application doesn't really seem necessary - although I know nothing about lawn care.
Anyway, I really hope your lawn will return to normal!

Travel said...

Relax, don't fret, it will grow back. Life is to short, enjoy it.

Peter Maria said...

Have you considered complaining to the Better Business Bureau? Like you, I dislike confrontation, and find letting someone like the BBB (or an attorney, but that's expensive) handle it suits me better.

Knowing your predilection for photos, you probably have plenty of photographic evidence, but if not then grab some quick snaps. I find it especially irksome that your lawn received a fungicide treatment you had not requested, and that border plants were killed or harmed.

Best of luck in finding better lawn care!

Ron said...

Jon,
I got a new lawn care company today. I called my previous one and informed them I will no longer be using them. I felt bad because I've been using them for twelve years with no problems. Only now with the new owner who obviously doesn't care. I'm gone.
Ron

Ron said...

Travel (David),
Sorry, I can't relax about this travesty. I pay a lot for lawn care and to have the new owner blow me off like this for their obvious mistake doesn't play with me. I contracted with a new lawn service company today. I informed the old ones I will no longer be using them after twelve years. I felt bad because the woman I talked to was the same woman, who is the mother of the previous owner, I've been talking to for the previous twelve years. Obviously the new owner doesn't know what he's doing or anything about customer service. This is a big deal for me. I will waller in it.
Ron

Ron said...

Peter,
I contracted with a new lawn service company today. Check my blog today for what he evaluated.
Ron

Ur-spo said...

By the time I read this you are in Canada, yes? I hope it went well.