|Servicemen "Gregg" of DirecTV|
Time for some good news folks.
Yesterday I had a visit from a DirecTV serviceman. My whole house system needed upgrading.
I've been dreading this visit. I dread any visit by a serviceman (or "person", although usually I don't see women as service persons).
One of the reasons is that I have wall to wall carpeting and I don't like people traipsing around in my house with their shoes/boots. Who knows where those shoes/boots have been walking on. You know what I'm talking about.
Another reason is that Bill and I, in our advanced years (old folks here) don't like our daily routine disrupted.
And yet another reason is that I feared a service person messing around with all my in house wiring and WIFI would disrupt my Comcast Internet connection. And that folks was my BIG fear because if my Comcast connection got messed up, I would have to call Comcast and you know what that's like. Comcast is notorious for awful service. I have my Comcast Internet connection working now, after a lot of frustration several months ago when my rented Comcast modem/router failed, and I just didn't want to go through that very frustrating experience of trying to get Comcast service. Sorry for the long run on sentence but I get riled up when talking about Comcast and their lack of service.
Well folks, I need not have worried.
"Greg", the DirecTV service man showed up exactly on time when I was informed prior to his arrival. Contrast this when I was to receive a Comcast service call and no one came. No call, no visit, no apology. In fact, Comcast never did show up and I had to do the hookup over the phone (took hours) but I won't go into that now.
Greg got out of his truck, greeted me with a smile and showed me his photo ID. Wow. Good start!
Then he explained what he was going to do. Changed all four of my stations. Upgrade the coaxial cable and upgrade the connections on my satellite dish.
And . . . . he put on booties to cover his work boots. I thank him and apologized for the inconvenience. He said "It is inconvenient but I don't mind if that is what you prefer." Hey folks, could you imagine one of those surly, sub-contracted Comcast service workers saying that? I can't.
He told me "I see where you are a 17 year customer of DirecTV and we appreciate your business." Folks, I'm just not used to this kind of service and I have to tell you I was mighty pleased.
When Gregg encountered the first dos he was to replace he said "You DO have some old equipment." Tell me about it Gregg.
Gregg was here about three hours. Of course our routine was disrupted but you know what folks, it was all worth it. I now have the most current equipment and all kinds of new features. And you know how much this cost me?
Not to keep bashing Comcast, (but I will) which does have excellent Internet connections, can you imagine what the cost would have been had they sent a service person here? I can tell you one thing, they would never have honored my request to wear booties.
Yesterday I experienced something very rare folks, good service!
Thank you DirecTV!