|Waiting in line at the Comcast office in Lewes|
The morning got started off all right. I drove the ten miles down Rt. 1 to Rehoboth Beach and took my early morning walk on the boardwalk. That always refreshes me, a brisk walk on the boardwalk with all the other strange people (me included of course), listening to the waves crashing in on the dull brown sand that is Rehoboth Beach (no whites sands of Myrtle Beach, SC on this Delaware coastline).
The drive home wasn't bad. It was when I got out of my car that I spotted not one, but TWO dings on the back door of my NEW RED SUBARU FORESTER. Yes folks, I now have THREE DINGS on my NEW CAR. I blame the dings on the tight parking slot that I have to occupy when I go into work at the hotel in Lewes. Hey, when those guests hit the town loaded down with luggage and bicycles all over their vehicles, I'm lucky dings are all I get when they unload. I won't bitch anymore about the dings. Of course I am upset and frustrated (I am very anal) but it is what it is.
Then I walk in the door and Bill tells me he's having problems connecting to the Internet. OH NO. Since I ditched Verizon's LOUSY DSL service last March and went to Comcast I have had NO PROBLEMS. That need today. I won't take you through the torture of all the phones calls I made this morning. I'll sum it up this way, I kept losing the solid green light which indicates an Internet connection. After an hour and a half and several phone calls, I scheduled a service appointment. I was told the earliest they could come was NEXT FRIDAY. Oh no, that won't do at all. That would mean I would have TO LIVE WITHOUT THE INTERNET FOR A WHOLE WEEK. EEEEEEKKKKKK!
So I put my Thinking Cap on and called back and suggested "How about if I take the modem down to the local office and exchange it for a new one?" See, what I was thinking that the MODEM WAS BAD. The woman on the other end of the line from Comcast thought that would be an excellent idea. Whoopee!
I unplug and disconnect my feeble modem and tell Bill that I'm going down to the local Comcast store in Lewes exchange it for a new modem. He said he would drive me down. I'm figuring this will take minutes. I think you know we're I'm going with this.
We pull up to the Comcast store at Five Points in Lewes. I grab my Chinese made modem and enter the Comcast "store" (or whatever they call it). Oh uh. The line of OTHER COMCAST customers stretches to the DOOR ! The nice young woman who works for Comcast (she said she was the "greeter" - are you kidding me?) said there would be a forty minute wait. OMIGOD. So I settled in for the wait. That is the picture you see above.
The wait went by fast because a gentleman came in behind me who was equally disturbed when he realized that he had also stepped into the Waiting In Line Quicksand. He said Comcast had called him and told him his modem was old and he had to replace it. Wisely (he told me), he didn't bring his old modem with him just in case the new one didn't work. Of course he wasn't too thrilled about standing in line to fix something that wasn't broke.
My turn finally came and an elderly lady behind the window very efficiently took care of my situation and I was out the door, after saying "Goodbye" to my friend who was in the store to replace his modem that was still working!
I get home, take the new modem out of the box (which was assembled in Viet Nam - which for some unexplained reason made me nervous - sorry, I mean do disrespect Tai - my Vietnamese blogger buddy). I plug in everything. Pretty blue and green lights start popping on and off. I go to my computer to see if I can connect to the Internet. Viola! A screen appears to lead me through the initialization of the new modem. Way to go Comcast! I don't have to make another phone call to activate my new modem.
So here I am, updating my blog. Half the day is shot but it could have been worse. I now have an Internet connection. Now if there was someway I could get rid of those two new dings in my car door.