Tuesday, January 12, 2010
Here We Go Again
For the last several months I have notice that I cannot watch a You Tube video without it pausing. I’ve also noticed that the past several months that my Internet downloads take a long time to download. Here we go again. I’m about to do battle with my Internet service provider, Verizon.
Sunday I did a speed test. As I suspected my Internet speed wasn’t up to 3 MB as I was promised and what I’m paying Verizon for monthly. Instead my Internet speed varies between 200 and 500 kbps. This isn’t the high speed Internet service I’m paying for.
Here we go again. Sunday I started the series of phone calls that is necessary to resolve this problem. I don’t to bore the readers of this blog with all the hoops I had to jump through until I got a real person. The “real person” was Sanjay in India. Someone who I could hardly understand his English. That torturous phone conversation ended with Sanjay telling me I had too much on my Startup and that was affecting my Internet speed. I’m not a techie but I knew this was a ridiculous explanation.
Yesterday I took the plunge again and called Verizon. Again, I jump through all the hoops until I finally got a real person. This time it was a man from Canada. At least I could understand him. Again, I answered all the questions on his script. We did another speed test which confirmed that my Internet speed is SLOW.
This time he’s going to write up a ticket. Then he transfers me to a real technician. This guy is Mr. Smooth. At the end of the conversation, after I answer all the same questions and go through another speed test, he says “Someone will contract me if it is NECESSARY to do so.” What? I DON’T HAVE THE INTERET SPEED THAT I AM PAYING FOR!
After almost three hours on the phone yesterday morning, I am no further along than I was when I made my first phone call on Sunday.
So now I await the call from Verizon.
I’ve been here before. When I first moved here in November of 2006 I went through the nightmare of Comcast. I dumped Comcast and got Verizon. That is my only choice in the area, Comcast or Verizon. That is some choice isn’t it? That’s competition.